End User Training
Does your sales team resist Salesforce?
After all that time choosing the software, building the product, and all that precious money spent on getting everything just right....your team hates it.
I’m sure you’ve seen this before. The company adopts a new software, the team put through an unengaging training workshop on Salesforce, then guess what... In 3 months, very few are using it effectively, if at all.
For Salesforce Adoption to truly occur, you need more than just training. At Salesforce Training, we don’t just teach skills. We focus on changing behavior. We do this with our Super Sales Program, specialised in end user adoption. It's a tried and trusted program that demonstrates the “What’s In It for You” for both the sales managers and teams.
The Winning Formula
Our proven Super Sales formula includes:
• Focusing on strong leadership as the driver of change
• Showing your leaders and managers how to create an awareness and a desire for change
• Getting salespeople ready and enthusiastic for change
• Using digital adoption tracking methods to measure and support change and growth
• Designing a Continuous Success Plan that supports future use of Salesforce after the program is complete and caters to your business needs
• Supporting your team post-training to ensure that you’re getting all that you can out of Salesforce
We show organizations how to get all of the benefits from Salesforce that led you to invest in it in the first place.
What makes us different
Salesforce training is what we do. We’re not here to be consultants and we certainly don’t push the training piece into the “nice-to-have” pile. Training Salesforce effectively takes more than your support desk coming in for a lunchtime session.
Our trainers come from an experienced group of Salesforce users themselves. We understand what it’s like to be in the seats of your team, and we’ve spent years formulating a training method that’s effective, interesting, and gives long-lasting results.
Every training solution we provide is unique to that particular customer. The way businesses sell is never the same, so our training can’t be either. It’s designed for you, by experts, who specialise in Salesforce Training. Your team is worth the investment of Salesforce - let’s get them making the most of it now.
End User Training with MediaWorks
Reasons for low Salesforce Adoption
If you've already implemented Salesforce and are struggling to get your team loving it as much as you do, here's some common reasons why.
1. Incomplete Change Management Plan
The decision to use Salesforce is not a small one. We love Salesforce, and your executive team must have belief in the platform as well. However, without a formal Change Management strategy in place, it doesn’t matter how well Salesforce was designed. If people don’t change how they do their job, then you can’t ultimately achieve what you set out to do in the beginning.
2. Misleading Metrics
Salesforce captures more data than one person can manage. Often we see businesses focusing solely on metrics like deals closed, which are important, but are lag metrics. You should be capturing your sales team’s key selling activities also – meetings, proposals, prospecting efforts. These leading indicators help you to steer your team towards success.
3. Unequipped Leaders
It is critical that sales leaders are equiped with the Salesforce knowhow to proficiently use their Salesforce org. Effective and long lasting change must happen at all levels. Without it, it is inevitable that tools will change but results will not. Are your leaders competent to lead their teams towards the results you deserve?
4. Ambiguous Processes
It is not enough to teach your sales team the Salesforce jargon and processes with cut-and-dry training. What does your team currently do? How will Salesforce benefit them as well as the business? Record types and custom objects won't mean a thing to your team unless they see the benefit to their life.