From Graduate to Salesforce Admin
“I think more Graduates should consider Salesforce. It opens up a lot of doors and adds to your toolbox after uni - it’s a wonderful way to get into tech.”
Meet Felix, who started learning Salesforce straight after graduating Victoria University of Wellington with a Bachelors of Commerce in Management and International Business. He now works as a consultant at Deloitte. In this quick interview, Felix shares his Salesforce journey with us, tips for working and communicating with the team remotely, and advice for those starting their Salesforce careers.
🔎 What has been the highlight of your Salesforce career so far?
I really enjoy the element of problem solving that is involved with Salesforce. Seeing how all the pieces fit together feels like a big puzzle, and the more I learn the bigger and more interesting the puzzle gets!
🤝 Have you had any challenges or anything unexpected?
One of the biggest challenges has been the big step up from doing the exam and study to working on less defined problems. Figuring out the requirements of a client can be challenging, and then combining that with the technical side can be a challenge. You have to really think about best practice and how to craft solutions that scale.
💻 What is a valuable skill you’ve learned on the job?
As a Graduate you’re always learning a lot of new skills. If I had to choose one, it would be being open and transparent with clients. Before I started I was reading quite a few books on consulting which were all saying you should come across as the smartest person in the room - but I’ve learnt that there’s a lot of value in saying that you don’t know. Then when you put an idea out there, you’re more confident and believable. It helps to remember that consultants are normal people too!
📚 What kind of support have you been getting from your team?
I had a buddy for the first week on the job, and I have a career coach in Auckland who keeps my best interest in mind and aligns my roles with where I want to head. I also have an Engagement Leader who isn’t a direct manager, but helps to support you through your starting weeks and project. The whole Salesforce team is made up of around 30 people; 13 in Wellington, 3 remote, 3 in Christchurch, and the rest in Auckland. As a Graduate, you spend the first month onboarding and shadowing. Over the next few months I’ll get more involved in the projects themselves.
✨ What are some tips for working hybrid?
Connecting with others and networking in office can’t be replaced with Microsoft teams, but it does take time to travel into the office and I’m often not more productive due to the coffees and meetings you end up having. I’d say be purposeful for when you decide to come into the office. Come in for meetings that you want to connect with the person about, and stay at home if it’s more of the day-to-day stuff.
🧐 How did Salesforce Training help with your Salesforce career?
The structure you get from the course, the accountability, and forming connections with others is super useful for making that switch into Salesforce. Obviously Salesforce has a bunch of widely available learning platforms; Trailhead, Trailblazer Communities, which I would definitely recommend checking out.
🗺 What’s one piece of advice you’d give someone starting their Salesforce career in 2022?
Go for it! If it interests you, just go for it. Also, you can’t half ass it. You’ve got to put int he hours, you’ve got to commit. I think more Graduates should look into Salesforce. It opens up a lot of doors and is a really good time to upskill after uni - it’s a wonderful way to get into tech.
🔮 What’s next for you?
I am aiming to get my Platform App Builder, Developer 1, and Sales Cloud Consultant Certification over the next 12 - 18 months. The goal is to be a Functional Consultant, which is based very much on tenure and experience with projects.
❤️ Do you have any questions or comments about Summer of Salesforce?
I think more Graduates should consider Salesforce. It opens up a lot of doors and adds to your toolbox after uni - it’s a wonderful way to get into tech.