5 Essential Soft Skills for Salesforce Admins to Succeed
As a Salesforce Administrator, you play a crucial role in ensuring the smooth functioning of an organization's sales and customer relationship management processes.
While technical skills are important in this role, soft skills are equally vital for success. In 2023, employers are looking for candidates with strong soft skills, as these make an employer much more valuable in the long run as they can add to the culture of an organisation.
Here are some of the most essential soft skills that every Salesforce Admin should possess.
Communication is key in any role, and Salesforce administration is no exception. As an Admin, you need to be able to communicate technical concepts and ideas in a clear and concise manner to non-technical stakeholders. This includes both verbal and written communication, as well as the ability to listen effectively to the needs of the end-users.
Often, you’ll be communicating with a number of different department, from Sales, to Marketing and Finance. Each department have their own lingo that they use, so you’ll need to be able to dissect technical Salesforce information into language that each department can understand.
One of the primary responsibilities of an Admin is to troubleshoot technical issues. To do this, you need to have strong problem-solving skills, as well as the ability to think creatively to find solutions to complex problems.
When it comes to problem solving, having the technical skills to solve a problem is important, but equally important is being able to methodically break down any problem from first principles and come up with a solution. Part of this includes being able to stay calm under pressure and be persistent.
Mindset of Learning
The Salesforce platform is constantly evolving, and as an Admin, you need to be able to adapt to these changes and stay up-to-date with the latest developments. This requires flexibility and a willingness to learn new things.
Having a mindset of always embracing learning new things is key for an Admin. Salesforce have three big releases each year, which are always an exciting time! There are plenty of opportunities for you to brush up your Salesforce skills and stay Salesforce-savvy. That’s why having a mindset of curiosity and wanting to learn will take you far in the world of Salesforce.
Salesforce Admins are often responsible for managing large amounts of data, and it's essential to have strong organizational skills to keep track of everything. This includes the ability to prioritize tasks, manage your time effectively, and keep accurate records of your work.
The best Admins out there are ones that can keep track of their tickets and projects, while juggling communication with various stakeholders. By being organized and having an efficient approach to tackling your tasks, you’ll never feel like you have a mountain of work to climb!
Salesforce Admins work closely with end-users, and it's essential to have a customer-oriented approach to your work. In fact, you can think of the end-user as your customer, the same way in which the Sales team may think of their customers as the buyers.
It's important to have a good understanding of the organization's customers and their needs, as this will help you to design solutions that meet their requirements. As an Admin, you need to remind yourself that you’re designing and building for these end-users, so keep them in mind! Always be asking yourself how you can make things easier, better, clearer or quicker for them.
Salesforce Admins often work in teams, so having strong teamwork skills to collaborate effectively with others is a must. This includes the ability to work well with people from different departments, as well as the ability to compromise and find common ground with others.
As the Admin, it may often feel like you’re the glue holding everything together - and quite frankly, you are! It’ll be chaos if there were no Admins on deck who were clearing tickets, implementing new Sales processes and creating efficiencies across different departments.
Soft skills are just as important as technical skills for Salesforce Admins. By possessing these skills, you can not only perform your job effectively, but also add value to your organization and improve the overall customer experience. So, focus on developing these skills and take the time to reflect on how you can improve in each area.